Service description

Our customer service representatives are trained to be able to answer your questions and understand your needs. It’s possible for you to place your order using one of the following options:

  • By phone
  • By fax
  • By email
  • In person
  • Through one of our representatives

For any delivery using our delivery trucks, all order placed and confirmed before 9 am will be delivered the same day within the greater Montreal area. In case of an emergency, it is possible for us to help you out with the options available to us. In the case of an order placed after 9 am, we cannot guarantee same day delivery. The order will be delivered the next work day.

For all deliveries using a transport such as Dicom or Purolator, orders will be delivered the next business day. In this case it is preferable to place your order before 2 pm, giving us the time necessary to prepare and expedite your order. We cannot guarantee next day delivery for any orders received after 2 pm.

For all deliveries requiring a specialized transport like Go Jit or Kingsway, we highly recommend you to contact us as soon as possible.

Articles missing in the order

In case of a shipping error, we commit to remedy the situation as quickly as we can. However, it is essential that you contact us within 10 business days following the reception of your order, in which case we will be able to guarantee a replacement at no charge.

Modifying your order

Please take notice that it is always possible to add or delete items to an order that is opened before its delivery. Once the order is processed for delivery it will be impossible to make any other modifications to your order.

Cancelling an order

To cancel an order, please contact our customer service department before the expected delivery date. For all special orders, some fees may apply. These fees will be determined by the type of products ordered.

Truck delivery

Our delivery truck focuses on effectiveness and proactive customer service. Our drivers are trained to evaluate your needs and offer you solutions. Our company is composed of experts who will answer your questions and place your orders promptly.

If your sales require a continuous supply of batteries, our sales representatives will contact you to meet and better serve your needs. Our sales representatives will take care of you in the best possible way.

Courier delivery

We do business with many shipping companies such as Dicom, Purolator, UPS and Duquette. No matter who your transporter is we can deliver your order on your account. It is highly recommended to contact us before 2 pm to guarantee delivery next business day.

Your items will be prepared with care.

Pick up

For an in store pick up of your order, it will be our pleasure to contact you as soon as your order is ready.


We only accept cash payments in store.

Debit/Credit Card

We accept debit payments in store only.

We only accept Visa and MasterCard. It’s possible to pay by phone with your credit card if you have an account with us. If you do not have an account with us, you must present yourself at the store in order to pay.

Paypal online

We only accept PayPal payments for online payments.

Our Guarantee


Having the security of both our employees and customers at heart, we use the highest security standards in the industry. We commit ourselves to deliver the highest quality products. We offer you an order follow up, thus ensuring you get all the information necessary for the safe use of our products. In case of problem or doubt, don’t hesitate to contact us. It will be our pleasure to assist you.

Technical Problems

Technical problems? Come meet our experts. Our in store technicians will help you out; they will give you a complete evaluation of a product and the problem that is related to the item.

Our area of expertise are:

  • Batteries of all kinds
  • Solar panels and systems
  • Inverters
  • Battery chargers of all kinds

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